Return & Refund
Returns are accepted within 30 days of receiving your order. The customer is responsible for return shipping costs. Returns must be sent to the central warehouse in Asia.
30 days
Return period
Costs borne by the customer
Return shipping costs
RETURNS ARE NOT FREE — SHIPPING COSTS APPLY
RETURN POLICY
Can I return my order?
Yes, you can. If you are not satisfied with the items you ordered, you have the option to return them within 30 days of the date of receipt. For the return to be accepted, the order must meet all of the following conditions:
1 - The order still contains all necessary parts and components, and the packaging arrived as expected.
2 - The product is considered to have been used normally. Damage resulting from careless use is excluded.
3 - Products for which hygiene is important were properly cleaned before initiating the return process.
4 - The product defect was detected immediately upon receipt.
5 - The product defect was detected immediately upon receipt.
6 - The return will be processed within 7 business days. If the conditions are met, it will be officially accepted within that timeframe.
We reserve the right to reject returned items if we suspect they have been used or damaged through our fault.
HOW TO RETURN YOUR ORDER
If your order meets the above conditions, follow the steps below to start the return process:
1 - Email
Send an email to: support@zafiraqueenstown.com with the subject line “Return Request.”
2 - Information
Make sure the email includes: the order number, the reason for the return request, a photo of the product if it is damaged, the customer’s first and last name, and the customer’s address.
3 - Wait
We will contact you and provide you with the correct return address. Do not return the product to the sender; wait until you receive the return address we will send you.
4- Shipping
The customer is responsible for the shipping costs of returning the product to our central warehouse in Asia.
NEVER send the return to the sender; always wait for us to provide you with the return address.
Since we operate a fully automated system, orders are processed immediately after they are placed. For this reason, it is not possible to stop the shipping process until delivery has been completed. A refund cannot be issued after the products have been received unless they are returned.
To exercise your right of withdrawal, you must inform us (Zafira Queenstown) by means of a clear statement (e.g., via email) of your decision to withdraw from this contract. The withdrawal will be considered effective once we have received the products. The buyer is responsible for the cost of returning the products.
Orders in Transit
Since our products are shipped from Asia, longer delivery times may occur that are beyond our control. If the products are already on their way, it is not possible to cancel the order. Please wait until you receive the products and then return them. You may inform us of your cancellation in advance.
To ensure that the return is processed as quickly as possible, we ask that you send us a confirmation of receipt as soon as you have returned the product.
Consequences of Withdrawal
What We Cover
All payments received
Excluding additional shipping costs
Refund within a maximum of 14 days
Via the same payment method used
What We DO NOT Refund
Return shipping costs
Additional shipping costs (for choosing the most expensive method)
Damage caused by improper handling
The refund will be processed once the products have been received and inspected.
ALL RETURNS MUST BE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER’S EXPENSE.