At Nuamōre, we work hard to ensure every order reaches you safely and on time. Please read our shipping policy carefully as it outlines our responsibilities and yours once an order has been placed.

Processing & Delivery
Orders are typically processed within 1–3 business days. Estimated delivery times vary by region and will be displayed at checkout. Please note that delivery timeframes are estimates provided by the courier and are not guaranteed.

Incorrect or Incomplete Address
Customers are fully responsible for providing a correct and complete shipping address at the time of purchase. Nuamōre is not liable for orders that are delayed, misdelivered, or undeliverable due to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an address error, the customer will be responsible for the cost of reshipment. Nuamōre reserves the right not to issue a refund for orders that cannot be recovered.

Delivered But Not Received
If your tracking information shows your order as delivered but you have not received it, please take the following steps:

• Check around your property, including any safe spots, mailboxes, or with neighbours
• Allow 2 business days after the delivery scan, as carriers occasionally update tracking early
• Check with other members of your household

If your parcel still has not arrived after 2 business days, please contact us at support@zafiraqueenstown.com with your order number. We will open an investigation with the courier on your behalf.

Most orders are delivered within 7-10 days. Once your order ships you'll receive a confirmation email with a tracking link so you can follow your parcel every step of the way.

We process orders quickly, so please contact us as soon as possible if your address needs to change. Email us at support@zafiraqueenstown.com with your order number and the correct address and we'll do our best to update it before it ships.

Yes, you can. If you are not satisfied with the items you ordered, you have the option to return them within 30 days of the date of receipt.

We’re so sorry! In the unlikely event that you’ve received a defective item, please contact our customer service team at support@zafiraqueenstown.com. We’ll make sure the return process is as quick and easy as possible.